Legal

1. Overview 

At taray.co.za, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we are here to help.

2. Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 3 days from the date you received the item to initiate a return.
• Process: To start a return, please contact us at info@aytar.co.za with your order number and the reason for the return. We will provide you with instructions on how to send your item back to us.
• Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds

• Eligibility: Once we receive your item, we will inspect it and notify you of the status of your refund.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Time Frame: The credit will be processed within 3 days, depending on your card issuer’s policies.

4. Exchanges

• Eligibility: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@aytar.co.za.

5. Non-Returnable Items Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Health and personal care items

6. Sale Items Only regular priced items may be refunded. Sale items are non-refundable.

7. Late or Missing Refunds

• Process: If you haven’t received a refund yet, first check your bank account again.
• Contact Bank: Then contact your credit card company; it may take some time before your refund is officially posted.
• Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at info@aytar.co.za.

8. Contact Us If you have any questions about our Refunds and Returns Policy, please contact us at info@aytar.co.za.